Return and Refund Policy for Merlin’s Miniatures

We want you to be delighted with your purchases, but we understand that sometimes returns and refunds may be necessary. This policy outlines the procedures for returning items and seeking refunds to ensure a smooth and satisfactory shopping experience.

1. Return Eligibility:

• We accept returns for items within 30 days of the delivery date. 
• Items must be in their original condition, including all packaging and accessories. With brand new items, returns are only accepted for unopened and unused items; if packaging is opened (including paints, glues , sealed boxes, or similar products), the item cannot be returned.
• We do not accept returns for items that have been assembled, painted, or modified.

2. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team at support@merlinsminiatures.co.uk within 30 days of receiving your order.
• Provide your order number and a detailed reason for the return request.
• Our team will review your request and provide instructions for the return process.

3. Refund Policy:

• Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
• Refunds may not include shipping costs, and you will be responsible for return shipping fees unless the return is due to our error.

4. Exchanges: Unfortunately, we do not offer direct exchanges. If you need a replacement item, please follow the return process and place a new order.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to provide a replacement or a full refund, including return shipping costs.

6. Cancellation of Orders: If you need to cancel an order, please do so within 24 hours of purchase. Once the order is shipped, the standard return policy applies.

7. Contact Us: For any questions or concerns regarding our return and refund policy, please contact our customer support team at support@merlinsminiatures.co.uk.

Merlin’s Miniatures strives to make your shopping experience as enjoyable as possible. We appreciate your trust in us and will do our best to ensure your satisfaction with our products and services. Thank you for choosing us for your Warhammer miniature needs!